Led a software company in a strategic planning
exercise (utilizing SWAT analyses) whose goal was to develop new product line extensions with first year targeted revenue
of $5 million. Result: Identified a product that capitalized on firm's core strength yet opened a new market channel (client/server);
exceeded competitors functionality while priced below by 30%; generated first year revenue of $7 million versus targeted $5
Designed and implemented a data warehouse/ marketing
intelligence system fed by POS capture from each local store of a nationally famous Fast Food Chain. Capability provided real
time marketing and promotional evaluations as well as support for financial analysis pricing sensitivities studies.
New Sales Culture
For a bank, launched a new branch sales culture (Cowen/Brown)
for more than 5,000 sales employees with expected ROI to exceed 30% in the first 12 months of launch. Result: ROI = 60% in
6 months primarily due to increase in loan applications. In addition, from a change management perspective provided the field
with a consistent performance measurement tool where there was none before.
Customer Service Reengineering
Led a BPR project for a bank's $20 million 400 agent Call
Center whose objective was to reduce abandon calls. Result: Decreased the call abandon rate from 20% to
5% in 6 months. Provided a change management plan focused on workflow improvements that would enable a reduction of staff
Venture Startup Program Management
Key player in the startup of a Financial Services subsidiary for the 3rd largest U.S. underwriter of home/auto insurance. Emphasis was on Broker/Dealer Operations, that included Commission Accounting
Software. Programmed managed the launch from “ground zero” to “opening day” in just three months,
and whose goal is to generate $150 million in four months.