S.P.Salaway & Associates LLC . . . Customer Experience, Process Alignment, Technology Support

Consulting Services

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Our Customer Relationship Management (CRM) capabilities focus on enabling technologies for Marketing, Sales and Customer Service. Highlights of our service offerings are as follows . . .
  • Strategy Assessment & Development
    • The CRM Evolution (1)
  • Process Evaluation, Design & Reengineering
  • Software Evaluation & Selection
  • Call Centers
    • Call Center Metrics, Management & Reengineering (2)
    • Call Center Assessments (3)
  • Sales Force Effectiveness
  • Sales Force Automaton Assessment
  • Customer Experience Management
    • Charting (4)
  • Marketing Segmentation & Analysis
  • Program & Project Management
  • Employee Seminars & Training

 

(1) The CRM Evolution

(2) Our Call Center Philosophy On Metrics

(3) Our Call Center Assessment Methodology

(4) Customer Experience Charting

salaway@earthlink.net
300 Between The Lakes Road  P.O. Box 574   Salisbury,CT 06068   860-824-8271